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    <link href="https://testwebshop.binder-fbm.de/en/faq/?sAtom=1" rel="self" type="application/atom+xml" />
    <author>
        <name>FBM Webshop</name>
    </author>
    <title>Blog/Atom feed</title>
    <id>https://testwebshop.binder-fbm.de/en/faq/?sRss=1</id>
    <updated>2026-09-17T05:24:08+02:00</updated>
    
        <entry>
            <title type="text">Who can I contact if I have further question?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/who-can-i-contact-if-i-have-further-question</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/who-can-i-contact-if-i-have-further-question"/>
            <summary type="html">
                <![CDATA[
                
                                            Who can I contact if I have further question?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 If you have any questions, please do not hesitate to contact our customer service. 
 contact:  Mail:  info@binder-fbm.de  phone:  +49 7044-22-0  
 Opening hours: Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00 Friday from 08:00 to 12:00 and from 13:00 to 15:00 
 &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp; 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">How can I make an appointment for a consultation?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/how-can-i-make-an-appointment-for-a-consultation</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/how-can-i-make-an-appointment-for-a-consultation"/>
            <summary type="html">
                <![CDATA[
                
                                            How can I make an appointment for a consultation?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 If you prefer a personal/virtual consultation, do not hesitate and make your preferred appointment now.    Make an appointment by email:  info@binder-fbm.de   
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">What payment methods are offered?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/what-payment-methods-are-offered</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/what-payment-methods-are-offered"/>
            <summary type="html">
                <![CDATA[
                
                                            What payment methods are offered?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 Payment options in the FBM webshop:   - Bank transfer on account - Bank transfer on account by prepayment 
 &amp;nbsp; 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">Can I have my FBM-jewelry cleaned?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/can-i-have-my-fbm-jewelry-cleaned</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/can-i-have-my-fbm-jewelry-cleaned"/>
            <summary type="html">
                <![CDATA[
                
                                            Can I have my FBM-jewelry cleaned?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 We offer cleaning and repair services for most FBM-products. Please fill out the following form if you would like to take advantage of one of our service offers. 
 1. Please download the  form  and fill it out completely.  2. Please attach the form and the copy of the proof of purchase to your jewelry.  3. Now choose preferably an insured shipping method to send the jewelry with the completed form and the proof of purchase to us. You will find the address on the form. 
 Please note that shipping and return shipping costs are at your expense. Once we receive your jewelry in house, you will receive a confirmation email. After the appraisal of our staff, we will perform an estimate of the work required and send you a cost estimate. 
 If you have any further questions, please do not hesitate to contact our customer service. 
 contact: Mail: info@binder-fbm.de phone: +49 7044-22-0 
 Opening hours: Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00 Friday from 08:00 to 12:00 and from 13:00 to 15:00 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">How do I make an order?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/how-do-i-make-an-order</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/how-do-i-make-an-order"/>
            <summary type="html">
                <![CDATA[
                
                                            How do I make an order?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 Place the selected item(s) in the shopping cart. Then click on the button with the symbol of a shopping bag (top right of the screen). Here you will see all the items that you have previously placed in the shopping cart. Now you can check your item selection again for completeness and correctness and change it if necessary. Then click on the button &quot;Checkout&quot; to complete the ordering process. 
   You can find detailed instructions here.   
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">How and when will I be reimbursed for my costs?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/how-and-when-will-i-be-reimbursed-for-my-costs</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/how-and-when-will-i-be-reimbursed-for-my-costs"/>
            <summary type="html">
                <![CDATA[
                
                                            How and when will I be reimbursed for my costs?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 Note that only jewelry received at our distribution center within 30 days in its original condition and accompanied by the original proof of purchase will be accepted back for credit or exchange. Refunds will be issued via a credit to your Binder customer account. Refunds may take up to 14 days, depending on the payment method. Please excuse the inconvenience. 
 If you have any further questions, please do not hesitate to contact our customer service. 
 contact: Mail: info@binder-fbm.de phone: +49 7044-22-0 
 Opening hours: Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00 Friday from 08:00 to 12:00 and from 13:00 to 15:00 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">My package is damaged and/or empty, what should I do?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/my-package-is-damaged-and/or-empty-what-should-i-do</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/my-package-is-damaged-and/or-empty-what-should-i-do"/>
            <summary type="html">
                <![CDATA[
                
                                            My package is damaged and/or empty, what should I do?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 If you received a damaged package, you must immediately register a damage with the appropriate shipping service provider. 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">I do not like my personalized items</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/i-do-not-like-my-personalized-items</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/i-do-not-like-my-personalized-items"/>
            <summary type="html">
                <![CDATA[
                
                                            I do not like my personalized items
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 Unfortunately, we cannot accept the personalized or engraved jewelry for exchange or refund. 
 If you have any further questions, please do not hesitate to contact our customer service. 
 contact: Mail: info@binder-fbm.de phone: +49 7044-22-0 
 Opening hours: Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00 Friday from 08:00 to 12:00 and from 13:00 to 15:00 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">Where are the jewelry pieces made?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/where-are-the-jewelry-pieces-made</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/where-are-the-jewelry-pieces-made"/>
            <summary type="html">
                <![CDATA[
                
                                            Where are the jewelry pieces made?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 The entire value-added process for our jewelry is created entirely in-house. Therefore, we have at any time the overview and control over our products. If you want to know more about the production of our products, please visit our website:  www.binder-fbm.de  
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">Determine optimal bracelet size</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/determine-optimal-bracelet-size</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/determine-optimal-bracelet-size"/>
            <summary type="html">
                <![CDATA[
                
                                            Determine optimal bracelet size
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 The optimal bracelet size for you depends entirely on your preferred bracelet type. 
 Measure your wrist with the help of a tape measure or a string. 
 If you are between two sizes, we recommend to choose the next size up. 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">Determine optimal chain length</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/determine-optimal-chain-length</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/determine-optimal-chain-length"/>
            <summary type="html">
                <![CDATA[
                
                                            Determine optimal chain length
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 The optimal necklace length depends entirely on your personal preferences. It is completely individual which length fits you perfectly. 
 There are several ways to identify the optimal length. 
 
 Measure an existing necklace that corresponds to your desired length. 
 Put a string in the optimal length around your neck and measure it. 
 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
    
        <entry>
            <title type="text">Can I have my FBM-jewelry engraved?</title>
            <id>https://testwebshop.binder-fbm.de/en/faq/can-i-have-my-fbm-jewelry-engraved</id>
            <link href="https://testwebshop.binder-fbm.de/en/faq/can-i-have-my-fbm-jewelry-engraved"/>
            <summary type="html">
                <![CDATA[
                
                                            Can I have my FBM-jewelry engraved?
                                        ]]>
            </summary>
            <content type="html">
                <![CDATA[
                 We are pleased to offer you the service of engraving certain FBM-jewelry pieces. 
 If you have any further questions, please do not hesitate to contact our customer service. 
 contact: Mail: info@binder-fbm.de phone: +49 7044-22-0 
 Opening hours: Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00 Friday from 08:00 to 12:00 and from 13:00 to 15:00 
                ]]>
            </content>

                            <updated>2022-03-16T00:00:00+01:00</updated>
                    </entry>

    
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